Privacy Policy
Red Jar collects, uses and discloses your personal information in compliance with our privacy obligations under the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
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Red Jar has established this Privacy Code to inform you about our practices and procedures concerning the collection, use and disclosure of your personal information including the ways we safeguard your personal information. This Code applies to information about identifiable individuals. This Code does not apply to information about businesses.
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Red Jar may collect, use and/or disclose the personal information of individuals in connection with your use of our websites and for our business purposes.
By providing us with your personal information after having been given notice of this Code, you are accepting the practices described in this Code, as they may be amended from time to time by us.
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In support of this Privacy Code and our commitment to privacy, we have appointed a Privacy Officer who is responsible for overseeing Red Jar’s compliance with its obligations under PIPEDA. Each Red Jar employee, director and officer is responsible for protecting and handling personal information in accordance with the rules set forth under PIPEDA, and our Privacy Code.
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Where used in this Code, the following terms have the defined means set out below:
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"Red Jar”, “we”, “us” and “our” means Red Jar Energy Partners Inc. its affiliates.
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“personal information” means any information about an identifiable individual. Personal information includes, among other information about an identifiable individual, the following types of information: (a) Name; (b) Mailing address; (c) email address; (d)Telephone number; (e) Date of birth. Personal information does not include an individual’s business contact information nor information that has been aggregated or de-personalized, such that an individual’s information cannot be identified.
“you” and “your” means the individual whose personal information is in our possession.
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Red Jar will identify any other purpose for which it collects personal information at or before the time the information is collected.
Red Jar collects, uses and discloses personal information as authorized or required by applicable law (including PIPEDA and in connection with regulatory processes) and for purposes such as:
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1. To establish your identity (e.g., name, address, phone number, email, etc.);​
2. To establish and maintain responsible commercial relations and operations;
3. To contact you and respond to your enquiries and requests;
4. To understand your concerns, views, and needs and as it may impact our business, including in connection with real property or regulatory proceedings (including in respect of the planning, development and construction of transmission lines, substations and other electrical infrastructure),;
5. To develop, enhance, market, notify, consult and seek views from persons respecting our business, including business developments and regulatory proceedings;
6. To comply with legal and regulatory requirements; and
7. To provide you with information about our business.
The above purposes for which we may collect, use and disclose your personal information, which are not exhaustive, are a necessary part of your relationship with Red Jar.
We primarily collect your personal information directly from you, when you enter your information or sign-up to provide us with information or receive information about our business.
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In some cases, we may collect your personal information without your consent. This includes where we are required or permitted to do so by law.
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Your consent may be express (provided in writing, verbally, or electronically by you or through an authorized representative) or implied, depending on the circumstances. For example, we may obtain your express consent by way of an electronic form, through a check box on our website or through one of our contact centre agents. By interacting with Red Jar, your consent to the collection, use and disclosure of your personal information for the purposes of our business and all other purposes described above is implied. In determining the form of consent to use, we take into account the sensitivity of the information and your reasonable expectations.
Your personal information may also be obtained from a third party that has obtained your consent for them to disclose your personal information to Red Jar and for Red Jar to collect your personal information from them directly.
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Red Jar will not collect personal information indiscriminately and will limit collection of personal information to that which is reasonable and necessary for the purposes outlined in this Privacy Code or as otherwise consented to by you, and as authorized or required by applicable law. This means we only collect what we require to fulfil our obligations and run our business.
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Red Jar uses your personal information internally among staff members who need this information in order to perform their duties in fulfilling the purposes outlined in this Privacy Code, and as authorized or required by applicable law, and where the use is necessary and proper in the discharge of Red Jar’s business.
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We will obtain your consent if we wish to use your information for any other purpose than originally intended and before collecting information about you from third parties. If we wish to use your information for new purposes, we will notify you and obtain the appropriate consent before doing so.
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Red Jar discloses your personal information for the purposes for which it was collected. We will obtain your consent to use the same personal information for any new purpose. We may also disclose your personal information without your consent as required or permitted by law.
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We may disclose your personal information to Red Jar service providers who provide services to Red Jar in connection with our business. These service providers are given only the information that is necessary for them to perform those services that Red Jar has contracted them to provide. In some cases, our service providers are located outside of Canada. While we make sure our contracts provide appropriate protection and obligate the service providers to comply with Canadian privacy laws, when our service provider is located outside of Canada, the foreign laws of the jurisdiction in which the service provider is located will apply to your personal information.
Red Jar does not trade or sell your personal information.
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Red Jar retains personal information only for as long as necessary to fulfill the purposes for which we collected it or as otherwise permitted by law. Red Jar disposes of your personal information safely and securely. Third parties who provide services on our behalf are obligated to comply with our retention and disposal policies and are prohibited from storing, analyzing or using your personal information for purposes other than to perform the services they have been contracted to provide.
Red Jar protects your personal information by using a number of safeguards appropriate to the sensitivity of the information, including: (a) organizational security, such as limiting access rights to your personal information, training staff on the appropriate handling and security of personal information; (b) technological security measures such as passwords and encryption to protect your personal information; (c) physical measures to physically secure your personal information. These measures may include keeping cabinets and offices that store personal information secure by using locked filing cabinets and password protected computers; (d) contractual clauses that require our service providers to protect personal information from loss, theft and unauthorized access, use, disclosure and otherwise use personal information in a manner that is consistent with our obligations under PIPEDA.
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In some cases, our service providers may be located outside of Canada. While we make sure our contracts provide appropriate protection and obligate the service providers to comply with Canadian privacy laws, when our service provider is located outside of Canada, the foreign laws of the jurisdiction in which the service provider is located will apply to your information.
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We make every effort to keep your information accurate and up-to-date, based on the information provided by you and to the extent updated information is relevant for the purpose for which it was originally collected. We rely on you to disclose all material information and to inform us of any relevant changes to your personal information.
We respect your right to request access to your personal information that we may have and to challenge the accuracy and completeness of your personal information that we have and request that it be amended as appropriate. You may do so by submitting a formal request to us in writing (via mail or email). We may charge a nominal fee for responding to any request and if so, give you notice in advance of any costs for processing your request.
If we deny your individual request for access to your personal information, we will advise you in writing
of the reason for the refusal and the process for challenging our decision. Some examples of the reasons why we may not be able to provide you with access to your personal information include where: (a) providing access would likely reveal personal information about a third party; (b) the information cannot be disclosed for legal, security or commercial proprietary reasons; and/or (c) the information is subject to solicitor-client or litigation privilege.
Subject to certain legal and contractual restrictions and reasonable notice, you can choose to refuse or withdraw your consent to the collection, use or disclosure of your personal information at any time. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent and we will record and respect your choices.
If you have any questions, concerns or complaints about privacy, your personal information, this Privacy Code or how a request for information was handled, please contact us using the information below:
Effective October 23, 2024